Triage tickets
Sim routes, tags, and resolves incoming tickets across your help desk automatically.
Sim is the open-source AI workspace where IT teams build, deploy, and manage AI agents for ticket triage, access provisioning, and infrastructure monitoring. Agents run with IT-grade governance and audit trails across 1,000+ integrations and every major LLM.
IT
Automate ticket triage, access, and monitoring with AI agents in Sim.
Sim is the open-source AI workspace where IT teams build AI agents for ticket triage, access, and monitoring. Agents run with governance, access controls, and audit trails across 1,000+ integrations.
Companies building AI agents with Sim
Automate the service desk.
Sim agents handle the repetitive front line so your team works on what matters.
Provision access
Sim grants and revokes access by policy, so requests are handled in seconds, not days.
Answer common questions
Sim deploys an internal help-desk agent that answers from your own docs.
Keep systems healthy.
Sim watches your stack and acts before small issues become outages.
Monitor infrastructure
Sim agents watch logs and metrics and flag anomalies the moment they appear.
Respond to incidents
Sim runs your runbooks automatically and escalates to the right on-call engineer.
Audit every action
Sim logs every agent run block by block, so IT can prove exactly what happened.